Hardware and Software Troubleshooting

Lead the implementation of maintenance strategies for railway tracks, reserves, and civil structures to ensure the safety and reliability of Malaysia’s rail network. Ensure the integration of modern digital tools and AI technologies to enhance predictive maintenance and operational performance. Work closely with internal teams and external stakeholders, including contractors and regulatory bodies, to adopt new technological developments and initiatives that support the long-term sustainability of Malaysia's rail infrastructure. Offer technical expertise and guidance in cross-disciplinary engineering projects, contributing to the continuous improvement of civil structures, and ensure adherence to safety and performance standards in line with Malaysia’s regulatory frameworks. Establish and implement competency and engineering standards for staff, ensuring they are equipped with the necessary skills and knowledge to handle the evolving demands of Malaysia’s rail system, especially in the areas of sustainability and digital transformation. Maintain a forward-thinking approach by staying up-to-date with industry trends, regulatory developments, and technological innovations, ensuring the engineering team remains agile and aligned with national objectives for sustainable public transport and ESG goals

1. Respond to IT support requests from end-users via phone, email, or ticketing system, ensuring prompt and courteous service. 2. Diagnose and troubleshoot basic hardware and software issues, including desktops, laptops, printers, and mobile devices. 3. Provide assistance with software installations, configurations, and updates for standard applications and operating systems. 4. Reset passwords and manage user accounts within Active Directory and other IT systems. 5. Document and track all support activities and resolutions in the IT service management system. 6. Escalate unresolved issues to Level 2 support and provide detailed information for further investigation.

Supervise and perform routine servicing and maintenance of train and locomotive engines to ensure reliability and performance. Inspect engines using advanced tools and instruments to identify defects or malfunctions for timely rectification. Oversee the dismantling, replacing, or adjusting worn-out parts and components to restore engines to optimal condition. Conduct regular engine checks, adjustments, and lubrication to maintain operational efficiency and extend engine life. Manage and monitor maintenance teams, ensuring tasks are completed according to safety standards and operational requirements

Oversee routine servicing and repairs of train and locomotive engines to maintain operational efficiency. Utilise diagnostic tools to identify engine defects and provide solutions for timely corrective action. Supervise the dismantling and replacement of worn-out or faulty engine components to ensure reliable operation. Conduct regular inspections, adjustments, and lubrication of engines to prevent breakdowns and extend service life. Manage maintenance teams, ensuring adherence to safety protocols and operational standards during repairs and servicing.

Oversee the servicing and repair of light rail train engines, ensuring efficient and safe operations in line with Malaysia's Light Rail Transit (LRT) service standards. Conduct inspections using specialized diagnostic tools to detect defects in train engines, ensuring timely maintenance and minimizing disruptions to the LRT system's operational reliability. Supervise the replacement, adjustment, and dismantling of faulty engine components, ensuring that repairs meet Malaysia’s safety regulations and performance standards. Oversee regular maintenance activities such as lubrication and adjustments to train engines, ensuring the continued efficiency and safety of the light rail fleet in Malaysia's public transport network. Manage and coordinate maintenance teams, ensuring tasks are properly scheduled and completed in a timely manner, in alignment with Malaysia's operational standards for light rail services

1. Provide advanced technical support for escalated IT issues from Level 1 support, ensuring timely and effective resolution. 2. Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and network devices. 3. Manage and resolve incidents, ensuring proper documentation and follow-up on unresolved issues. 4. Perform system maintenance and upgrades, including installing and configuring software and hardware updates. 5. Support IT projects, such as system rollouts, migrations, and implementations, by providing technical expertise and assistance. 6. Maintain IT documentation, including system configurations, processes, and procedures. 7. Monitor IT systems and infrastructure, proactively identifying and addressing potential issues to ensure high availability and performance. 8. Collaborate with Level 3 support and other IT teams to escalate and resolve complex issues. 9. Provide training and guidance to Level 1 support staff to improve their technical skills and knowledge.