Data Collection and Analytics

Develop and implement strategies to enhance the overall customer experience across all touchpoints in the telecommunications service journey Lead cross-functional initiatives to identify and address customer pain points, streamlining processes to improve satisfaction and loyalty Analyse customer feedback, survey data, and interaction metrics to gain insights into customer needs and preferences Design and oversee the execution of customer experience programs, including loyalty rewards, personalised communication and proactive customer service Monitor and report on customer experience performance, setting KPIs and benchmarks to measure success and drive continuous improvement Respond to escalated customer issues, providing resolution and feedback to prevent future occurrences

Design and develop advanced data center infrastructures that support scalable, high-performance, and resilient solutions. Integrate telecommunications systems into data center designs to enhance connectivity and operational efficiency. Collaborate with cross-functional teams to define architectural standards and best practices for data center operations. Evaluate and select appropriate technologies and vendors to support data center initiatives. Conduct capacity planning and performance analysis to ensure optimal resource utilization. Develop and maintain documentation for data center architecture, including diagrams, specifications, and operational procedures

Design and implement network configurations and infrastructure while defining and enforcing standards. Monitor and troubleshoot network issues to improve performance and reduce outages. Secure network infrastructure by establishing policies in collaboration with Security and partner teams. Plan and coordinate implementation of network technologies and automation based on business needs and growth. Lead complex network and automation upgrades and migration projects. Analyze and resolve complex network and automation issues. Create detailed test plans and operational documentation for complex networks. Support deployment and strategy for Network Management Systems and toolsets. Develop change procedures to ensure minimal service impact during network modifications

Envision, design, implement, test, and deliver embedded systems in a product development environment Contribute to defining requirements, product specifications, and collaborate with the hardware team throughout the software development lifecycle Define innovative approaches for embedded systems development and integrate security aspects Develop prototypes, create software tools for testing and automation, and evaluate the latest technologies

Scope out requirement specifications, plan project life cycles, and estimate resources and budgets Oversee the preparation of test procedures, performance of qualification testing, and development of product and design documentation Guide validation and verification of overall system design concepts and framework Provide manufacturing and final product release support Lead a team, manage projects and resources, and coach team members to build their technical capabilitiesneering resource allocations.

Collect and analyze energy consumption data from the assigned energy consumer to identify usage patterns and inefficiencies Ensure the energy consumer adopts and follows an effective Energy Management System (EnMS). Continuously monitor the implementation and performance of the EnMS Prepare and submit accurate Energy Efficiency and Conservation (EE&C) reports in accordance with regulatory requirements Verify the accuracy and reliability of all data and information included in EE&C reports. rovide expert advice on additional energy-saving measures and track their implementation