Platform Knowledge and Deployment

1. Assists in the identification and analysis of business requirements and systems specifications. 2. Conducts feasibility studies and analysis on the risk and benefits of proposed solutions. 3. Analyses systems and processes to identify enhancement opportunities to resolve system gaps, evaluates the ability of an existing system to support proposed changes, and identifies systems deficiencies and performance gaps. 4. Assists with translating business requirements into functional specifications, and documents specifications and interfaces between legacy and new systems, and systems enhancements and detailed specifications. 5. Supports users on change control and systems updates and User Acceptance Testing and integration testing in accordance with the implementation plan. 6. Is knowledgeable of techniques to elicit and manage requirements, as well as software development models including Agile methodologies. 7. Is also familiar with requirements life cycle management, analysis planning and monitoring, requirements analysis and design definition. 8. Possesses an analytical mind, and is able to see interlinkages with system solutions and usability. 9. Adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his perspectives to arrive at effective solutions.

1. Analyses, designs and develops roadmaps and implementation plans based on a current versus future state business architecture, and reviews the architecture standards for approval. 2. Leads and facilitates the business architecture governance process based on the enterprise architecture governance structure, and manages exceptions to architectural standards at a business level. 3. Assesses near-term needs to establish business priorities and aligns architectural requirements with IT strategy. 4. Consults with clients and IT teams on business architecture solutions and provides recommendations on emerging technology to senior management. 5. Works in a dynamic and evolving business environment. 6. Is knowledgeable of relevant enterprise architecture methodologies, frameworks, and modelling tools. 7. Is also familiar with organisational design frameworks and tools. 8. Effectively synthesises diverse needs of the business unit, and has strong situational analysis, problem-solving, and decision-making abilities. 9. Possesses excellent communication skills and is able to influence key stakeholders.

1. Develop and implement strategies to enhance the overall customer experience across all touchpoints in the telecommunications service journey. 2. Lead cross-functional initiatives to identify and address customer pain points, streamlining processes to improve satisfaction and loyalty. 3. Analyze customer feedback, survey data, and interaction metrics to gain insights into customer needs and preferences. 4. Collaborate with marketing, sales, and product teams to ensure a consistent and positive customer experience that aligns with brand values. 5. Design and oversee the execution of customer experience programs, including loyalty rewards, personalized communication, and proactive customer service. 6. Monitor and report on customer experience performance, setting KPIs and benchmarks to measure success and drive continuous improvement. 7. Manage customer experience projects, ensuring they are delivered on time, within budget, and achieve desired outcomes. 8. Foster a customer-centric culture within the organization, providing training and support to staff on best practices in customer service and engagement. 9. Liaise with technology teams to leverage digital tools and platforms that enhance the customer experience, such as self-service portals and mobile apps. 10. Respond to escalated customer issues, providing resolution and feedback to prevent future occurrences.

1. Determines objectives and potential impact of IT audit plan arising from changes in the technological landscape and regulations. 2. Develops an IT audit plan that complies with relevant auditing standards. 3. Manages the implementation of IT audit plans and activities, as well as investigation of non-compliance and identified risk to determine required changes to structure, policies, processes, and behaviours. 4. Reviews audit findings and assesses the overall state of IT governance, compliance, and risks, including evidence for accuracy and comprehensiveness to support audit conclusions. 5. Reviews audit reports for comprehensiveness and adherence to relevant reporting standards and develops recommendations to enhance IT compliance and strengthen controls against emerging risks. 6. Provides guidance to team members on the planning and implementation of IT audits. 7. Works in a dynamic environment due to rapid changes in the IT landscape. 8. Is knowledgeable of relevant regulatory requirements and internal auditing standards, particularly in the area of technology risk management. 9. Is detailed-oriented and interprets data to uncover patterns and trends between various sources of information. 10. Is able to independently drive for resolution of issues, clearly articulate concepts, and provide advice to a broader audience.

1. Determines audit objectives and activities by examining changes to the technological landscape, regulations, and the organisation's IT assets and technologies to identify potential risks to IT assets. 2. Assists in the development of an IT audit plan which includes outlining all workflows and audit activities. 3. Conducts audit activities as per audit plan and analyses IT business controls and processes against organisational and industry standards to identify areas of non-compliance and potential risks. 4. Assists with investigations and the preparation of documentation of work performed and develops reports. 5. Identifies potential recommendations to enhance compliance and address risks identified. 6. Works in a dynamic environment due to rapid changes in the IT landscape. 7. Is knowledgeable of relevant regulatory requirements and internal auditing standards, particularly in the area of technology risk management. 8. Has a natural ability to process diverse sets of information and see relevant interdependencies and linkages. 9. Is inquisitive and observant when analysing issues and is able to effectively articulate concepts and ideas.

1. Leads and sets the direction for executing cross-functional and regional programs from initiation to completion. 2. Creates portfolio roadmaps, defines and/or modifies portfolio processes and procedures, develops the portfolio risk management plan, and monitors performance of portfolios. 3. Partners with business leaders and determines program goals that support business objectives and strategies. 4. Directs a team of professionals and third-party vendors or service providers towards reaching organisational goals related to programs. 5. Manages risks that affect the delivery of outcomes. 6. Designs, develops and implements operating policies. 7. Drives the adoption of Agile practices and values for projects and programs within the organisation, including the implementation of Scrum process framework. 8. Works in a team setting and is knowledgeable of Agile practices and methodology, project management methodologies and tools, as well as Scrum process framework. 9. Adopts a broad, global perspective and is confident in making critical decisions and handles competing resource needs with implications on various projects and stakeholders. 10. Is an excellent leader who has a passion for mentoring and developing professionals in the team.