Data Centre Facilities Management

1. Provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. 2. Monitors data volume, maintains internal documentation, and performs independent troubleshooting of recurring issues whenever required. 3. Assists with the set-up of data centre facilities and equipment. 4. Required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays to resolve data centre related incidents. 5. Works in a team setting and is proficient in database administration, infrastructure concepts, and database management-related tools and techniques. 6. Familiar with the relevant software platforms on which the database is deployed. 7. Able to resolve issues quickly and effectively as they arise. 8. Methodically identifies the cause of the issue, evaluates it, and develops a solution in collaboration with the team. 9. Able to communicate effectively and displays high service level standards.

1. Monitors and identifies incidents in hardware and software components across the organization. 2. Analyzes problems, performs troubleshooting, and responds to incidents on the system. 3. Maintains technical and systems documentation. 4. Works in a team setting and is proficient in database systems, network and infrastructure, and monitoring tools and techniques required by the organization. 5. Familiar with the relevant software platforms on which the solutions are deployed. 6. Possesses strong critical thinking skills to identify issues. 7. Analyzes and resolves problems, and addresses technical challenges.

1. Provides support in data centre equipment installation, logging data regarding the installed corporate server base, developing procedures for server installation, racking, un-racking, decommissioning hardware, and cable patching from server through to server farm switches. 2. Manages the data centre performance and operations. 3. Monitors data volume and performs troubleshooting of non-routine or novel issues with little precedence whenever required. 4. Required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays to resolve data centre related incidents. 5. Works in a team setting and is proficient in database administration, infrastructure concepts, and database management-related tools and techniques required by the organisation. 6. Familiar with the relevant software platforms on which the database is deployed. 7. Able to quickly and effectively solve issues as they arise. 8. Methodically identifies the cause of the issue, evaluates it, and develops a solution in collaboration with the team. 9. Able to communicate effectively and displays high service level standards.

1. Drives the vision and strategy for the IT Operations and Support functions. 2. Sets the direction for systems and database administration, day-to-day IT support and operations, data centre operations, and system and quality assurance through the delivery of services as per business requirements; controls costs and manages vendors. 3. Responsible for formulating strategies for service level agreements. 4. Ensures compliance with the organisation's quality standards, international standards, and government regulations. 5. A leader with the energy and commitment to drive large teams toward achieving service level excellence. 6. Familiar with enterprise architecture frameworks, database administration and systems, and application monitoring tools. 7. Has a broad sense of perspective with the ability to influence key internal and external stakeholders. 8. Strategic in his approach to managing resources and developing capabilities within the team. 9. Effective in setting direction aligned to the strategic positioning of the business and the IT functions overall. 10. Able to impress upon the team the need to continuously improve service levels and increase efficiencies.

1. Works closely with the hardware and software teams in the organisation. 2. Responsible for implementing and installing new software and hardware components across the organisation. 3. Ensures the systems are reliable, monitored, and support operations are conducted in a timely manner. 4. Collaborates with stakeholders to serve, observe, own, and solve problems through innovation, reducing friction with production deployments, and increasing availability. 5. Works in a team setting and is proficient in database systems, network and infrastructure, and monitoring tools and techniques required by the organisation. 6. Familiar with the relevant software platforms on which the solutions are deployed. 7. Applies critical thinking skills to resolve complex issues. 8. Applies creative skills to address technical challenges on the job.

1. Manages the administration of systems and databases, as well as the help desk operations. 2. Concentrates on strategic and policy development with medium-term effects on functional operations and organizational performance. 3. Oversees incident resolution, business continuity plans, and the administration of databases and systems. 4. Establishes objectives and priorities, assigns responsibilities among staff, oversees career development, coordinates with professionals and other managers, provides advice on technology issues, and engages in medium-term planning. 5. Well-versed in enterprise architecture frameworks, database and systems administration, and application monitoring tools. 6. Has a comprehensive understanding of the organization's system environment and the critical components that require active management to maintain service levels. 7. A dynamic leader who can align the team with strategic business goals and inspire stakeholders to aim for continuous improvement at all levels.