
1. Coordinate the beverage team with other front-of-house activities and supervise operations across all outlets. 2. Ensures efficient and profitable operations by regularly reviewing operational budgets and adjusting work processes to meet continuous improvement goals. 3. Oversees compliance with customer service standards. 4. Defines the organization's service, food hygiene, and health and safety standards. 5. Innovative, meticulous, and capable of mentoring and guiding subordinates on the operations of each outlet.
1. Ensures the overall profitability and seamless operations of the outlet 2. Collaborates closely with the team to oversee beverage preparation and address operational requirements. 3. Recommends initiatives aimed at enhancing the customer experience. 4. Designs activities for continuous improvement within the team. 5. Monitors the team's adherence to service, food hygiene, health, and safety standards. 6. Must possess excellent communication and teaching skills, maintaining a calm, mature, and professional demeanor.
1. Ensures the overall profitability and seamless operations of the outlet 2. Collaborates closely with the team to oversee beverage preparation and address operational requirements 3. Recommends initiatives aimed at enhancing the customer experience 4. Designs activities for continuous improvement within the team 5. Monitors the team's adherence to service, food hygiene, health, and safety standards. 6. Presents oneself professionally, proactively addressing challenges while demonstrating excellent interpersonal skills
1. Prepares mise en place, maintains cleanliness of utensils and work areas, and carries out other daily kitchen operations 2. Adheres to customer service standards while also contributing ideas for new recipes to drive continuous improvement 3. Operates and upkeep cleaning equipment and tools, sanitize kitchen and storeroom areas, tables, and equipment 4. Oversees waste receptacles management throughout the building
1. Contributes to strategic business planning and operations through effective financial, people, and resource management 2. Reviews staff rosters to ensure adequate manpower across multiple outlets 3. Evaluates emerging technology trends for potential continuous improvement 4. Outlines organization SOPs to ensure compliance with service, food hygiene, safety, and other standards. 5. Serves as a mentor to direct reports on managing operations in each outlet to anticipate customer needs
1. Responsible for the overall profitability and front-of-house and back-of-house operations of the chain restaurant outlet 2. Monitors compliance within the team to ensure customer needs and food hygiene standards are met 3. Manages food and beverage operations for all outlets 4. Plans operational budgets 5. Expected to design continuous improvement activities for the outlet 6. Recommends initiatives to minimize customer service performance gaps 7. Possesses excellent problem-solving skills and maintains composure in stressful situations
