Shared Services Management

1. Develop and implement the strategic vision and direction for Global Business Services (GBS) to align with overall corporate goals. 2. Optimise and standardise GBS processes to enhance efficiency and service quality. 3. Oversee financial planning, budgeting, and cost management within GBS functions to ensure fiscal responsibility. 4. Build and maintain strong relationships with key stakeholders, effectively communicating GBS performance and value. 5. Lead transformation initiatives within GBS, leveraging digital technologies and automation to drive operational excellence. 6. Implement governance frameworks and performance metrics to monitor and improve service delivery across GBS functions. 7. Foster a culture of continuous improvement and innovation within GBS teams to meet evolving business needs. 8. Develop talent strategies and succession plans to build a high-performing team capable of delivering GBS objectives. 9. Ensure compliance with regulatory requirements and corporate policies across all GBS operations.

1. Lead and oversee the daily operations of the Shared Services Center (SSC), ensuring efficient service delivery and adherence to service level agreements (SLAs). 2. Manage the budget and financial resources of the SSC, ensuring cost-effectiveness and financial transparency. 3. Build and maintain strong relationships with internal clients to understand their needs and provide effective service solutions. 4. Implement continuous improvement initiatives to optimise SSC processes and enhance service delivery efficiency. 5. Develop and implement service performance metrics and key performance indicators (KPIs) to measure and report on the effectiveness and efficiency of SSC operations. 6. Oversee the implementation of technology solutions and digital transformation initiatives to automate processes and improve service delivery speed and accuracy. 7. Ensure compliance with regulatory requirements and internal policies within the SSC, providing oversight and guidance on governance and risk management. 8. Lead strategic workforce planning and talent management efforts within the SSC, including recruitment, training, and professional development programs. 9. Foster a culture of collaboration, innovation, and customer-centricity within the SSC team to drive service excellence and client satisfaction.