Backup and Recovery Proficiency

Designing, developing and enhancing electro-mechanical systems and mechatronic devices Creating automated systems and the software to control them Conducting research, documenting findings, and presenting reports at meetings Developing design documents for mechanical parts and final products Supervising, scheduling and monitoring the assignments of other workers Performing related tasks

1. install and configure database management systems (DBMS) software and related tools. 2. perform regular maintenance tasks, such as backups, updates, and performance tuning, to ensure optimal database operation. 3. implement and maintain database security measures to protect sensitive data from unauthorised access and breaches. 4. develop and implement backup and recovery strategies to ensure data integrity and availability in case of database failures or disasters. 5. monitor database performance and capacity to ensure scalability and efficiency. 6. optimise database queries and schema design to improve application performance. 7. collaborate with developers to design and implement database solutions that meet application requirements. 8. troubleshoot database issues and provide timely resolution to minimise downtime. 9. document database configurations, processes, and procedures. stay updated on database technologies and best practices to recommend and implement improvements.

1. Respond to IT support requests from end-users via phone, email, or ticketing system, ensuring prompt and courteous service. 2. Diagnose and troubleshoot basic hardware and software issues, including desktops, laptops, printers, and mobile devices. 3. Provide assistance with software installations, configurations, and updates for standard applications and operating systems. 4. Reset passwords and manage user accounts within Active Directory and other IT systems. 5. Document and track all support activities and resolutions in the IT service management system. 6. Escalate unresolved issues to Level 2 support and provide detailed information for further investigation.

Reviewing or approving designs, calculations, or cost estimates Processing or interpreting signals or sensor data Debuging robotics programs Creating back-ups of robot programs or parameters Building, configuring, or testing robots or robotic applications

1. install and configure operating systems and software applications on servers and workstations. 2. perform routine maintenance tasks, such as backups, patches, and updates, to ensure system reliability and security. 3. provide technical support to users, including troubleshooting hardware and software issues and resolving technical problems. 4. monitor system performance and optimise system configurations to ensure efficient and reliable operation. 5. manage and maintain virtualised environments and cloud infrastructure to support business operations. 6. implement and enforce security measures to protect systems from cyber threats and unauthorised access. 7. automate routine tasks and processes using scripting languages and configuration management tools. 8. collaborate with IT teams to design and implement infrastructure projects and system upgrades. 9. document system configurations, procedures, and troubleshooting steps for knowledge sharing. 10. stay informed about emerging technologies and best practices in systems administration.

1. Provide advanced technical support for escalated IT issues from Level 1 support, ensuring timely and effective resolution. 2. Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and network devices. 3. Manage and resolve incidents, ensuring proper documentation and follow-up on unresolved issues. 4. Perform system maintenance and upgrades, including installing and configuring software and hardware updates. 5. Support IT projects, such as system rollouts, migrations, and implementations, by providing technical expertise and assistance. 6. Maintain IT documentation, including system configurations, processes, and procedures. 7. Monitor IT systems and infrastructure, proactively identifying and addressing potential issues to ensure high availability and performance. 8. Collaborate with Level 3 support and other IT teams to escalate and resolve complex issues. 9. Provide training and guidance to Level 1 support staff to improve their technical skills and knowledge.