Product Design and Development

1) Performs technical work for product development, and develops innovative application-specific solutions, in line with the organisations business objectives as well as market needs. 2) Documents notes for new product development, applications and formulations, for both internal and external customers. 3) Evaluates new applications and/or products, employing suitable test methods and developing alternative or new methods, where necessary. 4) Supports the technical service team in troubleshooting technical issues reported by customers. He also provides product application-related training to internal customers. 5) Conducts activity-based risk assessments and implements the Management of Hazardous Chemicals Programme (MHCP) in the laboratory, in compliance with Workplace Safety and Health (WSH) and Environmental Management System requirements. 6) Works in a team in the laboratory, and collaborates closely with the technical service, Research and Development (R&D), and sales and marketing teams.

1) Handles chemicals and mixing for production and prepares quality control samples for external /internal testing. 2) Designs, implements and documents the new product development. 3) Responsible for supporting and maintaining the quality assurance system in compliance with the Quality Management System established. 4) Perform continuous improvements study of the product functionality in compliance with quality standards. 5) Conduct inspection on incoming and routine in-house chemicals/raw materials to ensure that proper handling, storage, safety, and quality standards are met. 6) Trains Production, Quality, and Warehouse personnel on the proper techniques and metrics for handling chemicals and raw materials. 7) Prepare project plan and milestones for R&D work 8) Develop formulation prototypes to meet customer needs and requirements. 9) Assist in interpreting customer test results and provide recommendations for product improvements. 10) Conducted in-depth research of raw materials used in formulations

1) Directs R&D initiatives, innovates new products, and ensures alignment with business objectives. 2) Foster technical learning and uphold research standards. 3) Collaborates across departments to transition products from lab to market. 4) Approves research advancements, mentors the R&D team, and ensures project resources and priorities are met. 5) Collaborates with application, technical service, sales, and marketing teams. 6) Cultivate relationships with external researchers and business partners for collaborative ventures. 7) Supervise team leadership, emphasizing interpersonal, communication, writing, and presentation skills. 8) Investigate and analyze product requests, plan research activities, and delegate tasks accordingly. 9) Manage laboratory expenses and oversee departmental budgeting, including staff overtime. 10) Review and define job roles within the R&D department and establish corresponding KPIs. 11) Provide technical and advisory services to marketing and customers on product application and specifications. 12) Maintain comprehensive documentation for all laboratory projects, ensuring accessibility and reliability. 13) Identify testing requirements for new raw materials, develop effective testing methods, and evaluate materials to enhance productivity and reduce costs. 14) Implement cost-saving measures through product redesign or component substitution without compromising performance. 15) Troubleshoot issues, determine root causes, and develop effective solutions for product failures. 16) Fulfill additional responsibilities as required by management.

The Senior Technical Service Engineer leads the implementation of technical support strategies and plans for the organisations products and their applications to customers. This includes designing material and application tests to solve customers problems for targeted industries, and managing the execution of technical service, application and product development-related projects with customers. He/She also leads the provision of product application-related presentations and training to external parties. The Senior Technical Service Engineer reviews the properties and characteristics of the organisations products against other products in the market, so as to explore new industrial applications with new or existing customers. He supervises the development of new products and applications, based on new technology applications. In addition, he coaches and mentors junior staff in the technical service team and is responsible for managing the teams performance to achieve organisational goals. The Senior Technical Service Engineer leads a team and works in the laboratory and/or customers sites. He collaborates closely with the application, Research and Development (R&D), and sales and marketing teams. He has a strong focus on providing excellent customer service, enjoys solving problems, has strong interpersonal skills, and possesses excellent project management and technical writing and presentation skills.

The Technical Service Engineer provides technical advice and consultation on products and their applications to customers. This includes executing technical service, application and product development-related projects with customers, troubleshooting issues on products reported by customers, and performing modifications to products to suit customers requirements. The Technical Service Engineer possesses a sound understanding of the organisations products in relation to other products in the market, and supports the development of new products based on new technology applications. He/She conducts product application-related presentations and training to external parties. In addition, he conducts all work activities in compliance with Workplace Safety and Health (WSH) and Environmental Management System (EMS) requirements. The Technical Service Engineer is able to work independently in the laboratory and/or at the customers sites. He collaborates closely with the application, Research and Development (R&D), and sales and marketing teams. He is customer-oriented, a good team player, enjoys solving problems and possesses strong project management, technical writing and presentation skills.

The Technical Service Manager is accountable for managing the provision of technical services to customers and business partners in a cost-effective and timely manner, to win and sustain projects as part of the organisations customer strategy and to meet business objectives. He/She provides technical expertise in troubleshooting technical issues in products reported by customers. The Technical Service Manager has an acute understanding of market trends and other products in the market. He formulates strategies to ensure the competitiveness of the organisations products in the market, and drives the development of innovative products and targeted applications to exploit market opportunities and meet customer needs. He profiles the organisations technical leadership and branding through research and presentations at scientific and industry events and seminars. In addition, he coaches and mentors the application and technical service teams and ensures that projects for technical service, application and product development are appropriately resourced and prioritised to meet business goals. The Technical Service Manager works closely with the Research and Development (R&D) and sales and marketing teams, and establishes strong links with the external scientific community. He is committed to delivering excellent service for the organisation, leads his department effectively to deliver projects, and possesses excellent interpersonal, communication, and technical writing and presentation skills.