Website Performance Management

Assist in executing strategies and initiatives aimed at growing the retail e-business Handle customer inquiries through various channels, ensuring responses are prompt, accurate, and helpful to maintain high customer satisfaction levels Deliver oustanding customer service by addressing customer needs, resolving issues efficiently, and creating a positive shopping experience Support the creation and maintenance of visually appealing product displays on the website, ensuring that products are presented attractively and aligned with brand standards Gather and analyse sales data, preparing comprehensive reports to track performance, identify trends, and provide actionable insights Perform comparative shopping analyses to benchmark against competitors, providing detailed reports to inform strategic decisions

Assist in implementing strategies and solutions that improve the online shopping experience, including user interface (UI) and user experience (UX) enhancements Support the technical aspects of e-commerce platforms, ensuring smooth operation and troubleshooting issues with the technology stack Collect and analyse data related to e-commerce performance, customer behavior, and market trends to provide actionable insights for business decisions Work with internal teams, vendors, and external partners to support e-commerce projects, optimize processes, and achieve strategic objectives Contribute to planning and executing digital marketing campaigns, including SEO, PPC, email marketing, and social media advertising Support initiatives that focus on reducing the environmental impact of e-commerce operations

Analyse data from multiple digital sources to provide actionable insights for improving user experience, content effectiveness, and marketing strategies Measure and report on digital marketing campaign performance against ROI and KPIs Develop and deliver regular reports and dashboards to communicate key metrics and insights to stakeholders Recommend and implement optimization strategies for digital marketing campaigns, website user experience, and other digital initiatives

Develop and implement strategies to improve the customer journey across all channels, ensuring a seamless and satisfying experience Oversee the end-to-end process of order fulfillment, from order placement to delivery, ensuring timely and accurate completion Analyse data from various sources to gain insights into customer behavior, sales trends, and market opportunities, informing strategic decisions Build and maintain strong relationships with key partners, including vendors, logistics providers, and technology suppliers, to support and enhance omni-channel operations Manage and optimise e-commerce platforms, technology, and infrastructure to support smooth online operations and performance Utilise AI-driven tools to personalise customer interactions and product recommendation

Regularly check customer feedback on the website and other online platforms, addressing concerns, inquiries, and reviews in a timely and professional manner. Serve as the main point of contact for internal teams regarding website-related issues, ensuring effective communication and swift resolution of any problems Develop, edit, and maintain website content, ensuring it accurately reflects current trading activities, promotions, and product offerings Conduct regular audits of the website to verify that all pages, product listings, and pricing information are accurate and current Implement targeted promotional campaigns to boost the visibility and sales of specific products, tailoring offers to attract key market segments

Optimise user interface (UI) and user experience (UX) on e-commerce platforms to ensure a seamless and engaging shopping experience Implement personalisation strategies based on customer preferences and behavior to increase satisfaction and loyalty Oversee the entire order fulfilment process, including inventory management, order processing, shipping, and returns, to ensure timely and accurate deliveries Utilise data analytics tools to track and analyze customer behavior, sales performance, and market trends Develop and maintain strong relationships with key business partners, such as suppliers, technology providers, and third-party logistics companies Plan and implement technology upgrades and infrastructure improvements to support omni-channel operations