Digital Asset and File Management

Ensure proper integration with existing infrastructure, and programs them to automate retail receiving operations Conduct regular maintenance, diagnoses, and resolves hardware and software issues Monitor system efficiency, analyses performance data, and provides insights on identifying market trends and customer preferences Educate staff on the use and oversight of AI and robotic systems, including safety procedures, and provides ongoing technical support Keep abreast of technological advancements, implements system upgrades, and explores new applications to enhance retail processes and customer experiences

Develop and implement strategies to improve the customer journey across all channels, ensuring a seamless and satisfying experience Oversee the end-to-end process of order fulfillment, from order placement to delivery, ensuring timely and accurate completion Analyse data from various sources to gain insights into customer behavior, sales trends, and market opportunities, informing strategic decisions Build and maintain strong relationships with key partners, including vendors, logistics providers, and technology suppliers, to support and enhance omni-channel operations Manage and optimise e-commerce platforms, technology, and infrastructure to support smooth online operations and performance Utilise AI-driven tools to personalise customer interactions and product recommendation

Regularly check customer feedback on the website and other online platforms, addressing concerns, inquiries, and reviews in a timely and professional manner. Serve as the main point of contact for internal teams regarding website-related issues, ensuring effective communication and swift resolution of any problems Develop, edit, and maintain website content, ensuring it accurately reflects current trading activities, promotions, and product offerings Conduct regular audits of the website to verify that all pages, product listings, and pricing information are accurate and current Implement targeted promotional campaigns to boost the visibility and sales of specific products, tailoring offers to attract key market segments

Optimise user interface (UI) and user experience (UX) on e-commerce platforms to ensure a seamless and engaging shopping experience Implement personalisation strategies based on customer preferences and behavior to increase satisfaction and loyalty Oversee the entire order fulfilment process, including inventory management, order processing, shipping, and returns, to ensure timely and accurate deliveries Utilise data analytics tools to track and analyze customer behavior, sales performance, and market trends Develop and maintain strong relationships with key business partners, such as suppliers, technology providers, and third-party logistics companies Plan and implement technology upgrades and infrastructure improvements to support omni-channel operations

Monitor and analyse real-time data to identify emerging consumer and shopper trends, preferences, and behaviors Leverage data analytics to derive actionable insights and support strategic decision-making, optimising business outcomes Promote and facilitate collaboration among various departments to ensure alignment and integration of e-business strategies and initiatives Implement and leverage digital tools and platforms to enhance business operations, improve efficiency, and facilitate information sharing across the organisation

Negotiate terms and conditions of contracts with suppliers or vendors Administer contracts throughout their lifecycle, including monitoring compliance with contractual obligations and deadlines Assess risks associated with contract terms and conditions, and develop strategies to mitigate risks Maintain accurate and organised contract documentation, including amendments, extensions, and terminations